Our good name depends on the good reputation of our clients. What they say about us is going to be more influential than what we say. To ensure that we are treating your patients as you would treat them, all of our Customer Service representatives, billing agents, and other staff who interact with patients are comprehensively trained in best practices guided by the principles of HIPAA security, OIG Waste, Fraud, and Abuse rules, the HITECH Breach Notification rules, Red Flag Identity Theft rules, local, State, and Federal laws and regulations, and all are guided by the principles of compassionate care for patient privacy and patient rights.
During the implementation phase of a billing contract, Digitech’s account managers and programmers will engage with representatives of the ambulance transport agency to make sure that all invoices, patient communications, forms, and telephone greetings reflect the style and tone of the transport agency, and that we speak with your voice.