Digitech takes a comprehensive approach to training our partners, carefully working through every aspect of the setup, connectivity, security, access, administration, and reporting capabilities of the Ambulance Commander system to ensure that our clients can squeeze out every possible benefit. The Digitech Learning Center provides online training resources to our clients for compliance and documentation training. In addition to the training that we provide, we will partner with established consultants in the field to help your agency address compliance issues, improve efficiency, and increase collections.
How does Digitech protect the client's reputation and the privacy of the patients served by the client?
Our good name depends on the good reputation of our clients. What they say about us is going to be more influential than what we say. To ensure that we are treating your patients as you would treat them, all of our Customer Service representatives, billing agents, and other staff who interact with patients are comprehensively trained in best practices guided by the principles of HIPAA security, OIG Waste, Fraud, and Abuse rules, the HITECH Breach Notification rules, Red Flag Identity Theft rules, local, State, and Federal laws and regulations, and all are guided by the principles of compassionate care for patient privacy and patient rights.
During the implementation phase of a billing contract, Digitech’s account managers and programmers will engage with representatives of the ambulance transport agency to make sure that all invoices, patient communications, forms, and telephone greetings reflect the style and tone of the transport agency, and that we speak with your voice.
How does Digitech accommodate regulatory changes?
Digitech continuously monitors notifications of changes to Federal and State regulations, consults with legal experts on EMS matters, attends industry webinars and conferences, and takes advantage of continuing education programs to stay on top of the latest developments in medical transportation billing. Since we own and develop our own software, we can react quickly to mandated changes and process updates, and make sure that our clients are ahead of the curve when it comes to anticipating and incorporating regulatory changes.