Performance

Ambulance Commander allows authorized users 24 hour access to every bit of information related to your agency’s performance, your claims, your finances, and your data. Through the Dashboard, users can access a suite of pre-formatted reports or their own pre-configured views of agency statistics.

The primary benefit that we bring to our clients is speed of processing. Most claims are invoiced within 24 hours after we receive them. Clearing the decks daily gives us a chance to focus more time and attention on the problem claims and get them resolved faster, too.

Many clients have found, instead of a gap in accounts receivable when changing billing companies or outsourcing billing for the first time, that their cash flow actually increases almost immediately because we’re getting their claims paid faster.

Giving each of our clients and each of their patients the attention they need and deserve is critical to our success, and we find it actually leads to efficiency. If you take care and pay attention, you have a better chance of getting it right the first time. This means listening to and responding to all without regard to where they’re from or who they are.

Without a doubt. One of the keys to our success has been careful but continuous growth. As our company has grown, we have been able to take advantage of efficiencies of scale we have learned from previous client implementations and apply them to a constantly increasing volume of claims. Our capacity has increased exponentially as a result.

We employ a unique set of proprietary web-based demographic tools and algorithms that help us to find missing or incomplete information when it is not present in the patient care report. We call it Sleuth, because it often enables us to track down this missing data even when the field personnel or even the receiving hospital are unable to provide it.

We do it with proprietary error-trapping routines that prevent denials, by finding insurance that others do not with our dedicated search algorithms, by automating the appeals of denied claims, and through dedicated pursuit of accuracy in coding and processing claims.