City exercises option to extend EMS billing agreement
Briarcliff Manor, NY – July 29, 2013 – Digitech Computer, Inc. announced today the City of Plano, Texas, has extended their contract for EMS Billing and Collections for another year, exercising their option to renew the original 2‐year deal signed in July 2011.
Assistant Chief Jim Dickerson heads up the Emergency Operations Division of Plano Fire‐Rescue and is responsible for the delivery of a range of emergency and non‐emergency services to the Plano community. “Digitech was the right choice for EMS billing for Plano,” states Dickerson. “They combine a technology‐driven approach to ambulance billing with a strong commitment to customer support. It’s been a great partnership.”
Digitech initially came on board to handle EMS billing for Plano in 2011 after the City had completed an exhaustive study of the EMS service operating within the Plano Fire Department. The report made it evident that a top‐tier billing company was required to help Plano Fire‐Rescue address the challenges they faced. Accuracy in billing, thorough followup, and a comprehensive electronic process for filing medical transport claims were clearly called for. Plano’s department is regarded as a national leader by fire administrators, so the opportunity created an opening to make a strong impression in the Texas fire community. Digitech was pleased to step up to the challenge, and the result has been very favorable. “Digitech is as committed to us now as they were in the beginning, and they are as
professional and prompt to respond,” says Sonora Copling, Senior Administrative Assistant for EMS and Training for the city of Plano. “No matter who I speak with, I am treated as if there is no other place that person would rather be than on the phone helping me. I can think of no bigger compliment.”
Walt Pickett, II, SVP of Development and Support for Digitech, says, “The folks at Plano have been really sharp right from the start – asking the right questions, understanding what they needed to do, taking advantage of the tools and services we’ve provided to them – they made my job much easier.”
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